Call disconnects / choppiness

Incident Report for Close

Resolved

This incident has been resolved.

Posted Oct 25, 2016 - 14:40 PDT

Monitoring

Our telephony carrier, Plivo, has updated their routing to correct the degraded audio quality occurring with some calls involving USA numbers.

Posted Oct 25, 2016 - 13:23 PDT

Update

Our telephony carrier, Plivo, is currently experiencing degraded audio quality in some calls involving USA numbers. We'll keep you posted based on their status updates to https://status.plivo.com

Posted Oct 25, 2016 - 12:29 PDT

Update

The SBC & Level3 issues have cleared up but it now appears to be affecting Level3 and Savvis.

Posted Oct 25, 2016 - 10:09 PDT

Investigating

We're investigating reports of calls disconnecting and / or being choppy.

This is potentially related to latency and packet loss issues between SBC & Level3: http://www.internethealthreport.com

We've involved our carrier in the investigation as well.

Posted Oct 25, 2016 - 09:43 PDT