Application Slowness

Incident Report for Close

Resolved

This incident has been resolved.

Posted Jan 01, 2019 - 04:19 PST

Update

We identified the root cause of the issues with our backend Redis instance and have corrected it.

Posted Jan 01, 2019 - 03:27 PST

Update

We are still investigating the root cause of this issue.

Posted Jan 01, 2019 - 03:03 PST

Monitoring

We have performed a manual failover of one of our backend Redis instances to address this issue.

Posted Jan 01, 2019 - 02:44 PST

Investigating

We're investigating a slowdown in application performance. You may experience delays in email syncing, report updates, smartviews / search results, and bulk actions.

The engineering team is currently looking into resolving this as quickly as possible.

Posted Jan 01, 2019 - 02:38 PST

This incident affected: Application UI and API.