Issues with Call Recordings, Voicemails, Email Syncing and Data Exports

Incident Report for Close

Resolved

We have confirmed that Close.io services are fully operational.

Posted Feb 28, 2017 - 17:02 PST

Monitoring

Services should now be fully operational.

Posted Feb 28, 2017 - 15:07 PST

Update

AWS is still seeing issues which are impacting features across the Close.io product. We're monitoring their progress but at this time there has been no timeline communicated to us for resolution.

Posted Feb 28, 2017 - 11:22 PST

Identified

Due to issues with Amazon's S3 service some calls may not be recorded (which includes voicemails). Our csv/json data exporter and email syncing infrastructure are also affected by this outage. You can follow updates on Amazon's status dashboard: https://status.aws.amazon.com

Posted Feb 28, 2017 - 10:09 PST