Close sincerely apologizes for the interruption of our service. We take the stability of a platform very seriously. Below is an explanation of what happened and how we will prevent another such interruption from occurring.
Bulk actions performed in Close between 2023-08-14 05:36 UTC and 2023-08-14 20:16 UTC were potentially delayed, executed on too many entities, or not executed at all.
If a bulk action was executed and was using the “limit” search option, said option was not observed and the bulk action was performed on all search results without limit applied.
Once we uncovered the issue we cancelled the execution of queued bulk actions to prevent action being taken on unintended entities such as leads or contacts.
A bug was introduced in our API that caused the “limit” parameter to be discarded when bulk actions were being performed. Upon finding the bug we deployed an updated version of our API that solved the issue.
We have increased the number of test cases covering this functionality to prevent similar issues from happening again. Improvements were also put in place regarding our escalation procedures to ensure issues like these get resolved more promptly in the future.