Telephony issues with Twilio

Incident Report for Close

Resolved

We have processed through the backlog of requests for Twilio and all should be functioning normally.

Posted Jan 28, 2022 - 19:49 PST

Monitoring

Twilio has pushed a fix for the issue.

Now that the fix is in place, we're working on processing the backlog of requests we needed to send to Twilio during their outage.

We will update this page as soon as this processing is completed.

Posted Jan 28, 2022 - 05:09 PST

Identified

Our telephony provider, Twilio, is currently experiencing issues on their side that are impacting Close users. We're in contact with them about these issues and they are currently working on a fix.

You can follow along with Twilio's status updates at: https://status.twilio.com/

We will update this page as soon as we have more information from Twilio.

Posted Jan 27, 2022 - 08:55 PST

This incident affected: Phone (Call recording (primary), Telephony provider connectivity (primary)).