Close sincerely apologizes for the interruption of our service. We take the stability of our platform very seriously. Below is an explanation of what happened and how we will prevent another such interruption from occurring.
Changes to Lead data in Close were not reflected on search-based pages, including Leads, Inbox, and Reporting pages from 13:40 UTC to 15:05 UTC on Nov 18th 2024.
Due to a change in a recent release, we sent bad data to the system that powers our search tools. As a result, this system failed to process any new incoming information and search results became outdated.
Once we determined the root cause, we updated the search system to ignore such bad data in the future. Search results are now up-to-date.