Call Choppiness / Disconnects

Incident Report for Close

Resolved

This incident has been resolved.

Posted Oct 26, 2016 - 10:48 PDT

Monitoring

Level3 has changed routes to our provider, Plivo, which should improve things.

If you continue to have issues with calls please report them in the app so we can circle back with Plivo and Level3.

Instructions on how to report calls be be found here: https://help.close.io/customer/portal/articles/823975

Posted Oct 26, 2016 - 10:03 PDT

Investigating

Level3 which is one of the largest US Internet providers and VoIP terminators is having issues again today.

Their network has high latency and packet loss right now and is causing issues with some of the calls we send over their network.

Not much we can do here except roll with the punches, I'm afraid :\

http://www.internethealthreport.com

Posted Oct 26, 2016 - 09:17 PDT