Close sincerely apologizes for the interruption of our service. We take the stability of our platform very seriously. Below is an explanation of what happened and how we will prevent another such interruption from occurring.
For some clients changes performed in Close took longer than usual to be reflected in our search functionality on November 4th from 8:06 to 9:31 UTC.
We are in the process of moving data to a new search infrastructure. Due to encountering a number of unexpectedly large objects during this process the indexing of new changes got delayed. We adjusted the indexing process to truncate the overly large objects to avoid encountering this in the future.