Inbound toll-free calling issues

Incident Report for Close

Resolved

All numbers have been reconfigured and should be working again. We apologize for the inbound call downtime.

Posted Jan 30, 2017 - 09:58 PST

Identified

Over the weekend our phone provider misconfigured some of our DIDs which has caused inbound calls to be incorrectly routed. We're working on a fix and inbound calls should be working in the next 30-60 minutes.

Posted Jan 30, 2017 - 09:54 PST

Investigating

We are investigating an issue affecting inbound calls to toll-free numbers. We have contacted our telephony provider and are working with them on this issue.

Posted Jan 30, 2017 - 09:31 PST